***** Play It Koi is rated 4.9 out of 5 stars, based on 473 reviews!



Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can no longer offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, plants, and medicines which expire cannot be returned.

Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Fish, turtles, or other live animals
There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Merchandise with obvious signs of use
  • Merchandise that has been opened from original packaging
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
This is rare, but If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. Depending on your bank, it may take a few days before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@playitkoi.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@playitkoi.com and send your item to: Play It Koi, 18411 36th DR SE, Bothell, Washington, 98012.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will be notified of your return.

Shipping
To return your product, you should mail your product to: Play It Koi, 18411 36th DR SE, Bothell, Washington, 98012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. This includes the cost of the initial shipping as well as the cost of the return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.