1. What is your Alive Guarantee?
We guarantee that all koi will arrive alive and healthy. If there are any issues, please contact us immediately upon arrival with photos and a description of the problem.

2. When Will My Koi Arrive?
Koi shipment schedules are as follows:
  • Orders placed on Monday will arrive on Thursday.
  • Orders placed on Tuesday, Wednesday, or Thursday will arrive the following Tuesday.
  • Orders placed on Friday, Saturday, or Sunday will arrive the following Wednesday.
3. How Are the Koi Shipped?
Our koi are carefully packaged in oxygenated bags and shipped in insulated boxes to ensure they remain healthy during transit. We use express Overnight shipping to minimize the time your fish spend in transit. Because of this, all live Koi fish orders will incur shipping costs of $75.00.

4. How Do I Acclimate My New Fish to My Pond?
To acclimate your new koi to your pond:
  • Float the unopened bag in your pond for 20-30 minutes to equalize the temperature.
  • Open the bag and add a small amount of pond water to the bag. Repeat this process every 10 minutes for about an hour.
  • Gently release the fish into your pond.
Carbon-neutral shipping with Shopify Planet
Carbon-neutral shipping on all orders