Shipping Expectations: Minimum order quantity = 3. We've found the best success in shipping these when we send them earlier in the week to avoid lengthier shipping times caused by carriers weekend breaks. Orders placed Wed-Friday are likely to be shipped the following Monday.
- Fairy Moss
- customer service
Quantity, quality, packaging and speed.
I was a little concerned by all the plastic packaging, but it seems like the azolla survived the experience intact. Still a little confused about the shipping options, but overall the tracking and follow up emails made it feel like the play it koi team cares about it’s customers
I'd ordered azolla from another company before and it arrived broken into little pieces. When I ordered azolla from Play It Koi, it arrived in beautiful condition, ready to go into the pond. I would not hesitate to order from them again.
The plants are all doing well. Funny, the fairy moss. One of the ponds I put some in, was eaten by something. There are no fish in that pond, just frogs. But I put some in 2 more ponds and so far nothing has eaten those. This is what I love about the ponds, you just never know what will move in... I will reorder next spring. Now that I know you have very nice products. Susan
1st time ordering and placing fairy moss... the representatives were very informative and helpful. They were also amazing at communicating and shipping was quick... thank you so much, you have won my trust and will be happy to recommend you giys to everyone I know!!! Stay safe & Be well.-Angel S.